At eFinds, operated by Nicholls Woods Limited, we are committed to providing a smooth shopping experience for our customers. This Delivery & Returns Policy outlines our procedures for shipping and returns to ensure clarity and satisfaction.

1. Shipping Locations
We offer delivery across the United Kingdom. Unfortunately, we do not ship internationally at this time.

2. Delivery Times
– Standard Delivery: Typically 3-5 business days within the UK.
– Express Delivery: Available for an additional charge, typically 1-2 business days.

Delivery times may be affected during peak seasons or due to unforeseen circumstances.

3. Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and the selected shipping method. We offer *free standard delivery* on orders over £50.

4. Order Tracking
Once your order has been dispatched, you will receive an email with a tracking number. Use this number to monitor your delivery status in real-time.

5. Delayed or Lost Packages
If your package is delayed or lost, please contact our customer support team:
– Email: hello@efinds.co.uk

We will work with the courier to resolve the issue promptly.

6. Delivery Issues
If your order arrives damaged, incorrect, or is delayed, please contact us at hello@efinds.co.uk. Provide your order number and details of the issue. We will assist in resolving the problem, whether it involves replacing the item or tracking down your package.

7. Non-Refundable Items
Certain items are non-refundable, including:
– Used Items: Products that have been used or are not in their original condition.
– Custom or Personalized Products: Items customized to your specifications.
– Shipping Costs: Shipping fees are non-refundable.

8. Changes to This Policy
We may update this Delivery & Returns Policy from time to time. Any changes will be posted on our website. Continued use of our services following updates constitutes acceptance of the revised policy.

9. Contact Information
For any questions regarding our Delivery & Returns Policy, please contact us at:
Nicholls Woods Limited
17 Sandfield Business Park, Failsworth, Manchester, M35 0BN, United Kingdom
Email: hello@efinds.co.uk